A time for reflection and reconnection

Can a new name save face?

Designing an identity that says: This is Sydney

Transforming a heritage company into a cutting-edge software brand

COVID-19 Communication Crisis

Finding the universal in the Rare

TDC 2021: How I learned to stop worrying and design the world I want

Acts of kindness: How brands need to think about mental wellness

Pink cupcakes won't save us

WDW go to the Oscars

Fora x WIRED

Global perspectives on a post-pandemic world

It's 35 degrees and everyone's eating soup

Expect the unexpected

It’s not a store, it’s a place of worship. Meet the new brand experience.

Re x King's College London

Best Awards 2019

World Arthritis Day 2019

We’re excited to announce the launch of the new Dukes Education website!

Re is excited to announce its partnership with OPPO

Benjamin Harrison (Head of Strategy) and Darren Bowles (ECD) set a real-world brand challenge to final year marketing students. 

Based in central London, King's is ranked in the top 10 universities in the world*. Teaching fellows Dr Jayne Heaford and Dr John Bredican asked Re to set the final year project for their esteemed brand management course. We challenged the students to create a brand and marketing strategy for a regional brand aiming to enter and thrive in the European market. 

Good luck to all the students - we look forward to heading back to King's College in a few months to judge the work and see their ideas!

Part of the M&C Saatchi Group

We design to connect

High street fatigue is impacting scores of retailers as shoppers move online, yet a number of brands are bucking this trend by rethinking their brand experience.  

Instead of producing traditional cookie-cutter retail spaces, the brands seeing increased footfall are the ones creating experiential spaces, less shop, more place of worship.  

These ‘places of worship’ let people experience the brand in a way that hasn’t been seen before with the experience itself drawing them in.   

It needs to be incredibly rewarding and, of course, it has to be about more than making a purchase. But it goes beyond that. For it to truly work, the space and the experience must create the kind of loyalty you’d normally associate with a church or a cult.   

To do this, you need to understand the connection point for the brand. What opportunity to connect are other brands in the category missing and what is it about your brand that people want to worship in the first place?  

A great example of a brand that knows what gets people hooked is Ikea. Due to a number of factors from the changing nature of cities, traffic and reduced car ownership, Ikea realised it can’t simply have massive big box outlets in the suburbs anymore and the brand created useful planning studios in cities.  

They’ve become places that you go to when you want to restyle your home but more than that, they are a touchpoint that has become a place of worship around Ikea. It ties neatly with Ikea’s loyalty program, Ikea Family, which conveniently has a cult-like name.  

While retail brands perhaps have the most to gain from creating places of worship, brands in other categories are demonstrating the power of the approach.  

F45 is an ideal example. The Australian-made brand is taking the world by storm and at its heart is a true place of worship. By creating an authentic space where everyday people who want to get fit can gather, the brand has outmanoeuvred legacy brands that have long owned the fitness space.   

While these places of brand worship are often areas owned by the brand, smart brands can claim external spaces for their disciples. A spirits brand, for instance, can claim a bar or pub. Or, in the case of a brand like Corona, the incredibly specific experience of sunset on the beach  – paired with the ritual of shoving a wedge of lime in a bottle – is the indisputed place of worship. This combination is generally credited with helping Corona overtake Heineken as the best-selling imported beer in the U.S.  

It’s experiences like this that cult-like brands such as Nike have become synonymous with. They do an incredible job creating an ecosystem that people worship with retail stores operating as a sacred temple to performance-related fashion with the explicit intent of signing on more people to their NikePlus membership program. Furthermore, the brand uses its products to convert everyday places into Nike-owned areas. With a Nike shoe, for example, the street or the local basketball court becomes a Nike-branded place of worship.  

Perhaps a brand that has created a cult-like following better than any other in recent times is Glossier, which eschews permanent retail for pop-up experiential spaces where hordes of devotees queue round the block for access.  

Of course, the real secret to Glossier’s cult-like following is what they describe as an ‘absolute obsession’ with their customers and a brand and product line informed by the genuine needs of them. This supportive, engaging retail experience is ultimately a manifestation of that obsession with customers.  

So as you assess how best to position your brand heading into a new decade, think about what it is that customers worship about the brand. Is it the sense of community your products foster or perhaps it’s how people feel when they interact with your brand. Think about how cult leaders instil loyalty in their followers, without creepy and malicious intention, of course.  

Once you identify that, think outside the box to see how you can put these attributes and moments at the centre of your retail experience. I guarantee you’ll soon be reaping the rewards.

34-36 Golden Square London W1F 9EE United Kingdom

Mind Blown_2.mp4

You're lost

We design to connect brands with customers, colleagues and culture

Re Agency

Re is a design business working at the intersection of brand, experience and digital.

Re x King's College London

We love meeting bright young minds – and we’ve been busy doing just that. Last week, Re was invited along to King’s College London (with famous alumni from the likes of Florence Nightingale and John Ruskin to Phoebe Waller-Bridge) to talk brand to next-generation talent.

Sign up to receive occasional updates from Re

It’s not a store, it’s a place of worship. Meet the new brand experience.

High street fatigue is impacting scores of retailers as shoppers move online, yet a number of brands are bucking this trend by rethinking their brand experience.